Simmaxi LLC ("Simmaxi", "Company", "we", "us", or "our") values your privacy. This Privacy Policy explains how your personal data is collected, processed, stored, shared, and protected within the scope of the website simmaxi.io and the iOS and Android mobile applications belonging to the Simmaxi brand (collectively, the "Services").
This policy has been prepared in compliance with applicable legislation, primarily the Turkish Personal Data Protection Law No. 6698 (KVKK) and the European Union General Data Protection Regulation (GDPR).
By using the Services, you declare that you have read, understood, and accepted this Privacy Policy.
1. Data Controller
Data Controller: Simmaxi LLC
Email: [email protected]
Website: simmaxi.io
Simmaxi LLC is the data controller responsible for the processing of your personal data under KVKK and GDPR.
2. Scope of the Privacy Policy
This Privacy Policy applies to personal data collected through Simmaxi's website, mobile applications, partner platforms, customer support channels, and all other digital or offline services.
3. Personal Data Collected
The following personal data may be collected:
- Identity and contact information (name, surname, address, email, phone number)
- Account and transaction information (orders, payments, top-ups, invoice details)
- Service usage information (connection logs, network performance data, technical logs)
- Device and technical information (IP address, device type, operating system, browser information)
- Location information (approximate location / country data)
- Marketing and communication preferences
- Partner data (name, contact information, and other commercial information)
Payment card information is not stored by Simmaxi.
4. Methods of Collecting Personal Data
Your personal data may be collected:
- Directly from you (membership registration, forms, orders, application usage, Partner applications)
- Automatically (cookies, SDKs, log records)
- Through third-party service providers
5. Purposes of Processing Personal Data
Your personal data is processed for the following purposes:
- Provision of Services and establishment or performance of contracts
- Execution of payment and billing processes
- Management of customer support and communication processes
- Improving service quality and conducting analytics
- Conducting advertising, marketing, and promotional activities
- Providing personalized content and campaigns
- Fulfilling legal and regulatory obligations
6. Processing of Location Data (For Advertising Purposes)
With the user's explicit consent, approximate location data (country/city level) may be processed for:
- Providing location-based advertisements, campaigns, and promotions
- Measuring and optimizing marketing activities
- Conducting targeted advertising and analytics activities
Location data does not include precise GPS location and is limited to approximate location information. Location data is not processed without the user's explicit consent, and users may withdraw their consent at any time via application or device settings.
7. Processing of Partner Data
When you register as a Partner, the personal and commercial information you provide (name, contact details, transaction history, etc.) is processed under KVKK and GDPR for the performance of the Partner agreement, payment and order tracking, service execution, marketing, and analytics purposes.
Such data is shared only with relevant departments and authorized business partners. Partner data is retained for the period required by legal obligations.
8. Legal Basis for Processing
Your personal data is processed pursuant to KVKK Articles 5 and 6 and GDPR Article 6, based on the following legal grounds:
- Explicit consent (especially for advertising, location, and Partner data)
- Establishment or performance of a contract
- Fulfillment of legal obligations
- Legitimate interest
9. Sharing of Personal Data
Your personal data may be shared, limited to the purpose of processing, with:
- Advertising and marketing service providers
- Analytics and measurement service providers
- Payment service providers
- Hosting and infrastructure service providers
- Authorized public institutions and authorities
10. International Data Transfers
Your personal data may be transferred to countries where service providers or servers are located, including primarily the United States, European Union member states, and the United Arab Emirates.
International data transfers are carried out in accordance with GDPR adequacy requirements or, under KVKK Article 9, by implementing necessary technical and administrative safeguards and, where required, obtaining your explicit consent.
11. Data Retention Period
Your personal data is retained:
- For the periods stipulated in applicable legislation, and
- Limited to the duration required for the purpose of processing
At the end of the retention period, data is deleted, destroyed, or anonymized.
12. Data Security
Appropriate technical and administrative security measures are implemented to ensure the protection of your personal data. However, data transmissions over the internet cannot be guaranteed to be completely secure.
13. Data Subject Rights
Under KVKK Article 11 and GDPR, you have the right to:
You may exercise your rights by contacting us at [email protected]
- Access your personal data
- Request correction
- Request deletion or destruction
- Object to processing
- Withdraw explicit consent
14. Cookies
Cookies and similar technologies are used on our website and mobile applications. You may manage your cookie preferences through your browser or device settings.
15. Policy Changes
This Privacy Policy may be updated from time to time. Updates become effective on the date they are published on our website.
16. Contact
For any questions or requests regarding this Privacy Policy or the processing of your personal data, you may contact us at [email protected].